eCommerce Plugins WordPress

5 Best eCommerce Chatbot Tools For WordPress (2021)

There are many components and operations to keep track of and manage when running an internet store. With customer service being so important to a company’s success, the last thing you want to do is give customers a bad experience. As a result, you might be thinking if an eCommerce chatbot can assist you with this.

It can, fortunately. These solutions offer a strong way to streamline and automate customer service. They can not only assist you in rapidly responding to consumer inquiries, but they can also personalize and customize the purchase process. Furthermore, there is a large selection of chatbots to pick from.

In this article, we’ll go over why you might require an eCommerce chatbot as well as some pointers on how to choose one. After that, we’ll provide you a list of five of the greatest eCommerce chatbots to employ on your site. Let’s get this party started!

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Why you might need an eCommerce chatbot

You may have the most successful online store on the internet. Unfortunately, you won’t have much success if you deliver bad customer service.

Using an eCommerce chatbot on your website has several advantages, similar to using live chat software. The most crucial benefit is that it can considerably improve your customer service operations and the experiences of your visitors.

The following are some of the benefits of using an eCommerce chatbot:

  • Customers can be greeted right away when they arrive on your website, giving them a more personalized experience.
  • To assist customers in solving difficulties, chatbots can automatically recommend articles, frequently asked questions (FAQs), and other resources.
  • They can direct people to certain pages on your site that they might find useful.
  • To increase sales, you can use your chatbot to make product recommendations.
  • You can collect information about visitors using a chatbot to assist tailor their purchasing experiences, such as email addresses to add to your mailing list.
  • Buyers’ purchases can be completed by chatbots.

When you don’t have a huge support team (or none at all) and require help managing client inquiries and questions, chatbots can be especially useful.

Even if you’re capable of conducting customer service operations during business hours, some customers are likely to visit your store during ‘off’ hours. A chatbot can ensure that they have access to help if they require it.

How to choose Best eCommerce Chatbot Tools

When it comes to choosing a chatbot, there are a few things to think about. The ease of use is one of the most significant features. It’s crucial to make sure that any tool you use on your site is one that you can explore and set on your own, especially if you’re a newbie.

In the same spirit, you might want to make sure that your chatbot plugin comes with enough support and documentation. As a result, we strongly advise you to choose a solution that is actively maintained and updated by the developer.

Another thing to think about is which eCommerce platforms your chosen chatbot can work with. Some solutions are designed specifically for WooCommerce users, while others are oriented toward WordPress users in general or other eCommerce tools. Although one is not always superior to the other, it is critical to ensure that the eCommerce chatbot you select is compatible with the tools, platforms, and solutions you now employ.

Finally, you’ll want to think about the cost. Fortunately, many chatbots are reasonably priced, and there is something to suit almost every budget.

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Best eCommerce chatbots for 2021

Let’s have a look at some high-quality choices now that we know more about the benefits of eCommerce chatbots and what things to consider while choosing one. Here are five of the greatest eCommerce chatbots available right now. We’ll go over the features, price, and target demographic for each.

1. Facebook Messenger

Best eCommerce Chatbot Tools

One of the most popular and powerful chatbot systems in the world is Facebook Messenger. It’s completely free to use and allows you to create your own bot. You can select from a variety of templates, including product lists and more.

While using the Messenger platform requires a reasonable level of technical knowledge, it does include a helpful drag-and-drop design kit for creating your chatbot. It also comes with a WordPress Facebook Chat plugin that you can use to link your WordPress site to Facebook Messenger.


  • Product list templates
  • WordPress integration
  • Chat extensions
  • Analytics
  • Platform design kit
  • Payment acceptance

Pricing: Free

2. Chatfuel

Best eCommerce Chatbot Tools

Chatfuel is another another popular and reputable chatbot platform on the market. The software makes it simple to interface with Facebook Messenger and create a chatbot without requiring any coding knowledge or experience. Chatfuel even says that you can make your own chatbot in minutes!

If you’re seeking for a high level of customization and control, Chatfuel is a great option. It’s a reliable tool that’s also adaptable and appropriate for users of all skill levels. While you can join up for a free account and start a trial, you’ll need to upgrade to a premium plan to use all of the chatbot capabilities.


  • Drag-and-drop editor
  • Pre-built chatbot templates for WooCommerce, Shopify, and Magento
  • Full-featured bot that automatically integrates with Messenger
  • A/B testing
  • Cart reminders
  • Targeted ads via Facebook Ads
  • Payment acceptance
  • Speech recognition

Pricing: Free trial account, then $15 per month

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Best eCommerce Chatbot Tools

FLOW XO is a powerful tool for creating chatbots for Facebook, Slack, WordPress, and other platforms. It’s a really versatile platform that can be used for a variety of things, including lead generation, live chat, and more.

You can also select from a variety of bot templates, such as those for purchasing tickets, answering FAQs, and creating accounts. It also has a straightforward, user-friendly User Interface (UI), making it a good fit for users of all skill levels.

FLOW XO also offers a range of price options. You can start with a free plan and upgrade when you’re ready to invest in a premium solution and expand your bot’s capabilities.


  • Integration with multiple platforms including WordPress, Facebook Messenger, Slack, and more
  • Dedicated eCommerce integrations for WooCommerce and BigCommerce
  • Lead generation tools
  • Payment acceptance
  • Live chat
  • Bot templates

Pricing: Start for free, then upgrade for $19 per month

4. WP-Chatbot

MobileMonkey’s WP-Chatbot is a free solution that allows you to add a live chat widget to your WordPress site. Although it has a strong Facebook Messenger integration, you can also use it as a standalone chatbot on your website. It also allows you to engage in live chat chats with customers.

It is not only compatible with all versions of WordPress, but it can also be used on any device and from anywhere on the planet. If you’re looking for a free plugin, this is a good choice. It’s also wonderful if you’re on Facebook and want to link your site to your company page and Facebook Messenger.


  • One-click installation for WordPress
  • WooCommerce compatibility
  • 24/7 live chat
  • Single inbox for all incoming messages
  • Integration with your Facebook Messenger account and Facebook Business Page

Pricing: Free

5. Botmother

Best eCommerce Chatbot Tools

Botmother is a good tool for constructing an eCommerce chatbot, even if it isn’t as well-known as some of the other solutions on our list. This approach has the added benefit of allowing you to construct a single bot that can be used across numerous channels and platforms, such as WhatsApp, Facebook Messenger, Telegram, and others.

Botmother is very useful if you want to open up new sales channels. The chatbot will automatically guide users through the shopping and checkout processes that you specify using artificial intelligence (AI) technology. You can also use pre-built templates to speed up the process of setting up and constructing your bot.

Botmother, on the other hand, does not have the dedicated eCommerce platform integrations that some other chatbots do, thus it focuses on assisting you in accepting eCommerce payments directly within the chatbot.


  • Multi-platform bot builder
  • Payment acceptance via multiple gateways (PayPal, BePaid, etc.)
  • Built-in analytics
  • Pre-built templates
  • User dialogues and option to connect to an operator
  • Zapier integration
  • Debug mode
  • Support via email and chat

Pricing: Free to test, then $17 per month per bot

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Create your own eCommerce chatbot today

It’s not easy to run an online store. The correct tools, on the other hand, can make it a lot easier. eCommerce chatbots can be a strong tool for boosting customer experience and personalizing buyers’ journeys on your site.

In this article, we looked at five of the finest eCommerce chatbots for your WordPress site. Chatfuel is a good alternative if you’re a newbie seeking for a broad, all-in-one solution. WP-Chatbot is a free WordPress-specific plugin that might be appropriate for you if you’re on a budget.

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